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Guest Services Associate

Location: Cleveland Metroparks Zoo
Job Type: Seasonal

Job Description


  • Perform exceptional customer service to Zoo guests in a friendly, personable manner at all times
  • Assists guests by providing information, access control by verifying tickets and memberships, providing parking lot control and directing traffic and pedestrian flow. 
  • Uphold the high standards of Cleveland Metroparks by actions, appearance & attitude at all times and in all places


  • Direct traffic, pedestrian flow, and parking in a safe efficient manner
  • Conduct  surveys
  • Answer inquiries of visitors and provide information regarding special events or activities
  • Accurately compares tickets with type, time, date and prevents unauthorized entry into the Zoo/Rainforest and other exhibits
  • Acts as host/hostess at tram/train stops
  • Engage guests in a friendly and positive manner


  • Must be at least 16 years of age or older
  • High school diploma or GED. Seasonal may be high school students.
  • Customer service experience preferred
  • Must be personable, outgoing, and demonstrate initiative (i.e. self-starter)
  • Posses a positive and co-operative attitude
  • Willingness and ability to act/perform and wear costumes
  • Valid Ohio Driver’s License

WORK SCHEDULEMust be willing to work weekdays, weekends, evenings and holidays as required

SALARY$8.10 per hour minimum

TO APPLY:  Submit a seasonal application to: 

Cleveland Metroparks

Department of Human Resources

4101 Fulton Parkway

Cleveland, OH 44144